Digital Channel Availability
99.9%
0.3% vs Q2 2026Segment 6 Dashboard
Digital, Content & Omnichannel Communication
Group Communication & Reputation Department
Overall Health: 91% Healthy
Web Content Accuracy
96%
2% vs Q2 2026Publishing SLA
92%
3% vs Q2 2026Omnichannel Delivery
97%
2% vs Q2 2026Content Engagement
74%
5% vs Q2 2026Open Content Requests
28
4 vs Q2 2026Overdue Approvals
6
2 vs Q2 2026High-Risk Digital Issues
2
1 vs Q2 2026Monitored
Website, Portal and App AvailabilityOn Track
Content Freshness and ExpiryOn Track
Social Media ConversationsOn Track
SMS, Email and WhatsApp DeliveryOn Track
Digital Signage OperationsOn Track
Multimedia Production PipelineOn Track
Accessibility and Search VisibilityOn Track
Privacy, Cyber and Digital Risk SignalsMonitoring
Measured
Digital Channel Availability99.9%
Web Content Accuracy96%
Publishing Turnaround SLA92%
Omnichannel Delivery Rate97%
Content Engagement Rate74%
Accessibility Compliance94%
Content Freshness Index90%
Digital Communication Maturity91%
Observed & Escalated
| Issue | Channel / Facility | Risk | Owner | Due | Status |
|---|---|---|---|---|---|
| Expired Service Webpage | Cityview Hospital | High | Web Lead | May 24 | Overdue |
| Failed Patient SMS Campaign | Messaging Platform | High | CRM Lead | May 27 | At Risk |
| Inaccessible PDF Content | Group Portal | Medium | Content Lead | May 30 | Open |
| Unapproved Social Post | North Region | Medium | Social Lead | Jun 02 | In Review |
| Digital Signage Offline | Westpoint Hospital | Low | Digital Ops | Jun 04 | Monitoring |
Updated & Due
Website Content Due for Review15 / 2854%May 16, 2026
Digital Accessibility Standard Updated12 / 1580%May 19, 2026
Mobile App Content Under Revision10 / 1856%May 22, 2026
Multimedia Assets Awaiting Approval8 / 1650%May 25, 2026
New Channel Requests Received18 / 2475%May 28, 2026
Superseded Digital Assets to Archive9 / 2045%Jun 01, 2026
Digital Content Assurance
95%
Overall Assurance
Target: ≥ 90%
| Hospitals (25) | Pharmacies (50) | Clinics | Diagnostic Centres | |
|---|---|---|---|---|
| Channel Availability | 99.9% | 99% | 98% | 97% |
| Content Accuracy | 96% | 95% | 94% | 93% |
| Accessibility | 94% | 93% | 92% | 90% |
| Privacy & Consent | 93% | 92% | 91% | 90% |
| Brand Consistency | 95% | 94% | 93% | 92% |
| Version Control | 92% | 91% | 90% | 89% |
Omnichannel Content Pipeline
| Item | Draft | In Review | Approved | Published |
|---|---|---|---|---|
| Website & Portal Content | 12 | 8 | 34 | 121 |
| Mobile App Content | 9 | 6 | 22 | 98 |
| Social Media Posts | 18 | 12 | 45 | 211 |
| Video & Multimedia | 6 | 5 | 16 | 47 |
| Email, SMS & WhatsApp | 22 | 14 | 63 | 255 |
| Digital Signage Content | 7 | 6 | 20 | 68 |
Digital Action Register
New
8
In Progress
20
Awaiting Evidence
5
Overdue
6
Closed This Month
38
| Action | Owner | Priority | Due Date | Status |
|---|---|---|---|---|
| Update Expired Webpage | Web Lead | High | May 22, 2026 | Overdue |
| Resolve SMS Delivery Failure | CRM Lead | High | May 24, 2026 | At Risk |
| Remediate Inaccessible PDF | Content Lead | Medium | May 26, 2026 | Open |
| Approve Social Post | Social Lead | Medium | May 28, 2026 | In Review |
| Restore Digital Signage | Digital Ops | Low | Jun 03, 2026 | Monitoring |
Digital Content Approval Workflow
Author
SLA 1 Day0.5d
Content Editor
SLA 1 Day0.7d
Clinical / Service Review
SLA 2 Days1.2d
Brand / UX / Accessibility
SLA 2 Days1.6d
BottleneckLegal / Privacy
SLA 1 Day0.4d
Final Approval
SLA 1 Day0.3d
Publish & Distribute
SLA 1 Day0.2d
Archive
SLA 2 Days1.0d
Digital Asset Control Status
| Category | Current | Due | Overdue | Draft |
|---|---|---|---|---|
| Website Pages | 312 | 28 | 6 | 15 |
| Mobile App Content | 158 | 20 | 4 | 12 |
| Social Media Assets | 642 | 50 | 8 | 33 |
| Video & Multimedia | 96 | 14 | 3 | 9 |
| Email Templates | 74 | 12 | 2 | 6 |
| SMS & WhatsApp Templates | 62 | 10 | 1 | 4 |
| Digital Signage Assets | 123 | 18 | 2 | 8 |
| Metadata & SEO Records | 845 | 65 | 7 | 21 |
Segment Health Overview
91%
Overall Segment Health
Healthy
Healthy8
Under Review2
Attention Required1
Inactive0
Distribution of Segment Activities by Service
100%
Activity Portfolio
Websites & Portals23%
Social Media20%
Multimedia Production18%
Messaging Channels16%
Mobile Apps13%
Digital Signage10%
Distribution based on active work items and service workload
Recent Segment Updates
Digital Accessibility Standard Updated12 May 2026 · 09:30 AM
Patient Portal Content Published11 May 2026 · 11:15 AM
Omnichannel Messaging Workflow Approved09 May 2026 · 02:10 PM
Social Media Content Calendar Released08 May 2026 · 03:45 PM
Digital Communication KPIs Refreshed07 May 2026 · 10:00 AM
Group Coverage
25
Hospitals
100% Covered
50
Pharmacies
100% Covered
Clinics & Primary Care
100% Covered
Diagnostic Centres
100% Covered
Regional Communication Hubs
5 Active