Patient Communication Reach
95%
4% vs Q2 2026Segment 4 Dashboard
Patient, Family & Community Communication
Group Communication & Reputation Department
Overall Health: 92% Healthy
Patient Comprehension
88%
3% vs Q2 2026Education Content Current
94%
5% vs Q2 2026Language Accessibility
91%
2% vs Q2 2026Community Campaign Coverage
89%
3% vs Q2 2026Open Communication Actions
17
4 vs Q2 2026Overdue Content Reviews
5
1 vs Q2 2026High-Risk Communication Gaps
2
2 vs Q2 2026Monitored
Patient Journey CommunicationOn Track
Patient Education and Health LiteracyOn Track
Discharge and Follow-up InstructionsOn Track
Procedure Preparation and Consent InformationOn Track
Family and Caregiver CommunicationOn Track
Community Outreach ProgrammesOn Track
Screening and Public Health CampaignsOn Track
Patient Feedback and Misinformation SignalsMonitoring
Measured
Patient Communication Reach95%
Patient Comprehension Score88%
Education Material Currency94%
Multilingual Availability91%
Community Campaign Coverage89%
Digital Patient Engagement84%
Feedback Closure Rate86%
Communication Maturity Score90%
Observed & Escalated
| Issue | Facility | Risk | Owner | Due | Status |
|---|---|---|---|---|---|
| Unclear Discharge Instruction | Cityview Hospital | High | PX Lead | May 24 | Overdue |
| Missing Arabic Translation | Northgate Clinic | High | Content Lead | May 27 | At Risk |
| Outdated Procedure Guide | Central Hospital | Medium | Dr. A. Khan | May 30 | Open |
| Low Screening Campaign Reach | East Region | Medium | Community Lead | Jun 02 | In Review |
| Patient Misinformation Signal | Westpoint Hospital | Low | J. Patel | Jun 04 | Monitoring |
Updated & Due
Patient Education Materials Due for Review12 / 2843%May 16, 2026
Health Literacy Standard Updated15 / 1883%May 19, 2026
Family and Caregiver Guides Under Revision8 / 1267%May 22, 2026
Procedure Preparation Content Awaiting Approval6 / 967%May 25, 2026
New Public Health Guidance Received10 / 1191%May 28, 2026
Superseded Patient Materials to Archive9 / 1560%Jun 01, 2026
Patient Communication Assurance
95%
Overall Assurance
Target: ≥ 90%
| Hospitals (25) | Pharmacies (50) | Clinics | Diagnostic Centres | |
|---|---|---|---|---|
| Clinical Accuracy | 96% | 95% | 94% | 92% |
| Readability | 93% | 92% | 91% | 90% |
| Language Availability | 95% | 94% | 93% | 91% |
| Accessibility | 92% | 91% | 90% | 89% |
| Patient / Family Relevance | 96% | 95% | 94% | 93% |
| Version Control | 94% | 93% | 92% | 90% |
Patient & Community Content Pipeline
| Item | Draft | In Review | Approved | Released |
|---|---|---|---|---|
| Patient Education Materials | 4 | 6 | 8 | 14 |
| Discharge Guidance | 3 | 5 | 9 | 16 |
| Procedure Preparation Guides | 2 | 4 | 7 | 12 |
| Family & Caregiver Resources | 3 | 4 | 6 | 11 |
| Community Campaigns | 4 | 5 | 7 | 13 |
| Screening Reminders | 2 | 3 | 6 | 10 |
Patient Communication Action Register
New
5
In Progress
12
Awaiting Evidence
4
Overdue
5
Closed This Month
31
| Action | Owner | Priority | Due Date | Status |
|---|---|---|---|---|
| Clarify Discharge Instructions | PX Lead | High | May 22, 2026 | Overdue |
| Complete Arabic Translation | Content Lead | High | May 24, 2026 | At Risk |
| Update Procedure Guide | Dr. A. Khan | Medium | May 28, 2026 | Open |
| Improve Screening Reach | Community Lead | Medium | Jun 02, 2026 | In Progress |
| Close Patient Feedback Loop | J. Patel | Low | Jun 05, 2026 | Monitoring |
Patient Content Approval Workflow
Author
SLA 1 Day0.6d
Clinical SME
SLA 2 Days1.2d
PX / Health Literacy
SLA 2 Days1.1d
Translation / Accessibility
SLA 3 Days3.2d
BottleneckLegal / Consent
SLA 1 Day0.4d
Final Approval
SLA 1 Day0.3d
Publish & Monitor
SLA 1 Day0.4d
Archive
SLA 5 Days2.3d
Patient Content Control Status
| Category | Current | Due | Overdue | Draft |
|---|---|---|---|---|
| Patient Education Materials | 124 | 10 | 4 | 8 |
| Discharge Instructions | 98 | 7 | 3 | 6 |
| Procedure Preparation Guides | 73 | 6 | 2 | 5 |
| Consent Information | 61 | 5 | 1 | 4 |
| Family & Caregiver Guides | 57 | 4 | 1 | 4 |
| Community Campaign Toolkits | 48 | 4 | 2 | 3 |
| Screening Materials | 69 | 5 | 1 | 4 |
| Patient FAQs | 85 | 6 | 1 | 5 |
Segment Health Overview
92%
Overall Segment Health
Healthy
Healthy8
Under Review2
Attention Required1
Inactive0
Distribution of Segment Activities by Service
100%
Activity Portfolio
Patient Experience Communication22%
Patient Education22%
Health Literacy18%
Family & Caregiver Communication14%
Community Outreach14%
Public Health Campaigns10%
Distribution based on active work items and service workload
Recent Segment Updates
Patient Education Standard Updated12 May 2026 · 09:30 AM
Discharge Communication Guide Approved11 May 2026 · 11:45 AM
Community Screening Campaign Launched09 May 2026 · 02:15 PM
Family and Caregiver Toolkit Published08 May 2026 · 04:40 PM
Patient Communication KPIs Refreshed07 May 2026 · 10:00 AM
Group Coverage
25
Hospitals
100% Covered
50
Pharmacies
100% Covered
Clinics & Primary Care
100% Covered
Diagnostic Centres
100% Covered
Regional Communication Hubs
5 Active